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For the “blame game” encountered during a visit accompanying Isaac to a hydraulic manifold manufacturer, AAK uses a process to deal with the buck pass

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Update time : 2023-10-22 22:19:41

Every October is the peak period for overseas customer visits. Hydraulic manifold manufacturer AAK has received 5 batches of customers and 2 new hydraulic manifold customers. Isaac, an old friend of hydraulic manifold manufacturer AAK, comes from Russia and his name is closely related to our name AAK. He has been busy in Ningbo for 2 days this time. After discussing several new hydraulic manifold developments in the AAK conference room, Isaac took out a business card and asked me if I know about this hydraulic manifold manufacturer in Ningbo. He would like to take me to visit this factory. Their company's other team purchased 10 sets of SUN standard hydraulic manifolds from this hydraulic manifold manufacturer, and there were no major issues, but there was leakage in the plug that was integrated into the manifold.

 

From the business card, I don't know this hydraulic manifold manufacturer. It's a bit awkward to go to a factory in the same industry. Isaac seems to feel my concern. The idea he gave me was that after arriving at this hydraulic manifold manufacturer, if we knew each other, I would wait in the car. If we don't know each other, then I'll follow him. Due to Isaac's persistence, I can only drive him along.

 

Isaac contacted the other party and made an appointment to arrive at this hydraulic manifold manufacturer after 2 hours. Fortunately, we didn't know each other after meeting. I gave Isaac a reminder that we didn't know each other, and Isaac asked me to follow him in. After looking at the workshop first, the factory is not big. This hydraulic manifold manufacturer only produces manifold blocks and reassembles purchased hydraulic cartridge valves and other hydraulic components into hydraulic manifolds. This type of hydraulic manifold manufacturer does not require high technical content. Isaac started discussing the leakage of the plug in the hydraulic manifolds with them, and the boss seemed very angry about why such a low-level error occurred. He called in 3 people to communicate face-to-face. From the perspective of the scene, I felt it like a dead cycle, no one was wrong. Alas! It's not easy for the boss of a hydraulic manifold manufacturer to encounter a prickly management team.

I don't speak, I'm only responsible for recording. The boss of the hydraulic manifold manufacturer questioned A, who was in charge of quality. A stood up and said, "Quality is produced." This statement has a killing effect and pushes the blame. The boss immediately asked B, who was in charge of production, but B said, "The quality of production is guaranteed by technology, and production is just an executor. I feel that this B is more piercing than A. The boss turned to C, who was in charge of the technical department and next to him. C seemed angry and said, "I have adjusted the program and handed it over to the production department. Quality supervision should be carried out in the later stage. Throughout the production process, no one has reported any issues. Now that the customer complains, they come to me. I won't take responsibility for this issue”. Isaac asked me what they were discussing, and I can only say that they seem to be looking for a reason. The meeting has finally come to an end, and the problem seems to have been resolved, but it also doesn't seem to have been resolved. What I want to say is that in the quality management of hydraulic manifold manufacturers, there should be processes and systems, especially a comprehensive quality system. Inspection is only a small part of the functions of the quality department. If there are quality problems with hydraulic manifolds in the production workshop, they should follow the process to deduce. The first step is to identify the fault phenomenon and summarize the information. The second step is to identify the cause of the fault and determine the responsibility (design, drawing, production, component, assembly). The third step is to sort out the original production quality management process, identify and supplement deficiencies in the quality management system process, and solidify it.

On the way back, Isaac asked me what is my impression of this hydraulic manifold manufacturer. I'm not sure how many hydraulic manifold manufacturers like this are in Ningbo, the hometown of hydraulic valves in China. Upgrading to a hydraulic manifold manufacturer is not difficult for manufacturers who can produce hydraulic cartridge valves themselves. But hydraulic manifold manufacturers may not be able to produce hydraulic cartridge valves well. For the problems encountered by hydraulic manifold manufacturers, no one may be able to solve them, so hire someone who can solve them. However, this person can be very challenging, expensive, and even more difficult to manage. If someone is hired to handle the process, the participants will be linked to each other and if encounter problems, continuously optimizing the process. Use processes to solve problems and review potential quality problems.

Hydraulic manifold manufacturer AAK in Ningbo China, do not choose prick, but the process.

AAK HYDRAULIC VALVES (698) 2023-10-22

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