Visiting a customer of Integrated Hydraulic Cartridge Valves in Shanghai, I encountered 'empathy'

Last week, on a business trip to Shanghai, a customer of integrated hydraulic cartridge valves invited me to discuss the development of an integrated hydraulic cartridge valve. They had established an office in Shanghai for 6 years. A very strange customer of integrated hydraulic cartridge valves, they never came to AAK integrated hydraulic cartridge valve factory. Every time when necessary, they asked me to go to their Shanghai office.

Although it only takes 3.5 hours to drive from Ningbo to his Shanghai office, I still enjoy taking the high-speed rail. It's not only easy, but I can also meet different people in the carriage and encounter some interesting things. As soon as I sat down, I saw the passengers in the front two rows struggling to put their luggage on the rack. I could understand his difficulties and awkwardness and was willing to help. Although none of the passengers around him helped him, I quickly got up and walked over, and we put his luggage together.

After returning to my seat, the word 'empathy' came to my mind. Empathy not only includes being able to understand someone else's emotions, but also the desire to help them alleviate their pain. In other words, even if you don't help in the end, your thoughts should be 'I sympathize with you and hope to help'. But if you only understand his difficulties and don't want to care, then it's not empathy. In fact, in the business of integrated hydraulic cartridge valves, empathy is also indispensable. When you encounter a sympathetic customer or supplier of integrated hydraulic cartridge valves, it is easy to reach a consensus, not only saving time, but also taking care of emotions.

A few days ago, while pondering a book on brain science, it mentioned that the ability of human empathy is generated by the cooperation of ten different brain regions, collectively known as the "empathy circuit". This circuit determines physiologically how much empathy each of us can generate. The reason why a person behaves cruelly is because the empathy circuit has malfunctioned. Overall, those with strong empathy have a higher frequency of connecting with the world, and human life is not just about "surviving oneself". Everyone has their own special values for people and things, and there is a deep connection between people. This cannot be separated from our "empathy".

Those who are called villains, or those who are difficult to understand, are in this state where their empathy is relatively weak. What does it mean without empathy? It means that one cannot imagine how the other person feels, what one has done, what impression they have left, or even how to communicate with others. Not only that, they never even thought that others have their own perspective on problems. In this situation, they will completely ignore the thoughts and feelings of others, only care about what they want to do, and firmly believe that their ideas are 100% correct; If someone disagrees with them, they will think that the other person is either wrong or stupid.

I am most afraid of working with people without empathy. Some integrated hydraulic valve customers, without empathy, always believe that having orders is God. Integrated hydraulic cartridge valve engineers, without empathy, always think that the other party is stupid. Integrated hydraulic cartridge valve suppliers, without empathy, always think that the customer does not understand.

In life, regardless of whether the people around me are willing to help those in need, I can understand their emotions and the desire to help them alleviate their pain. In work, regardless of whether the colleagues of integrated hydraulic cartridge valves have empathy or not, AAK can understand customers' emotions and have the desire to help them not waste time or step into pitfalls.

AAK HYDRAULIC VALVES (603) 2023-06-11